Penilaian kondisi pelayanan transportasi Bus Damri dengan “Importance Performance Analysis†dapat dilakukan dengan cara membandingkan dengan nilai Standar Pelayanan Minimum angkutan umum yang ditetapkan oleh Departemen Perhubungan. Keywords : Measuring the quality of public transport services ABSTRAK Bus Damri AC Semarang telah beroperasi setahun ini, dimana pengoperasiannya memerlukan evaluasi untuk memenuhi kepuasan pengguna. Assess the scope of transportation services Damri conditioned bus with Importance Semarang-Performance Analysis of the results compared with the value of the Minimum Service Standards (SPM) public transportation issued by the Department of Transportation, results showed that the AC Damri bus service Semarang City still be above Standard Minimum services of government, but there are some parts that need to be improved include the performance of service provision at the time of departure / arrival, the availability of seats, the number of vehicle, hours of service operation, relevant infromasi precision route and travel schedule. ABSTRACT AC Damri bus Semarang has a year of this operation should be evaluated against the user satisfaction.
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